Outage in Fivetran
3rd Party: Zendesk Support Connectors Are Failing With “The Zendesk Server Encountered an Unknown Failure That Prevented It From Fulfilling Our Request. We’ll Retry the Sync Later.”
Resolved Minor
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Outage Details
The issue has been identified and we are working to resolve it.
Components affected
Fivetran Zendesk SupportLatest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/23/2025 06:05AM
We have resolved this incident.
MONITORING
3 days ago - at 08/23/2025 03:05AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 08/22/2025 09:21PM
We have deployed a temporary fix to resolve syncs for some connections. Historical syncs and new connection syncs will continue to fail until the underlying issue is resolved. We are continuing to work with Zendesk towards a full resolution.
IDENTIFIED
4 days ago - at 08/22/2025 05:02PM
We are receiving unexpected 503 responses from the Zendesk API. We've reached out to their team for more information on why this is happening
IDENTIFIED
4 days ago - at 08/22/2025 04:10PM
The issue has been identified and we are working to resolve it.
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