Outage in Fivetran

3rd Party: Salesforce sandbox connections are failing with 500 internal server error when to syncing object MobileDeviceAppRegistration

Resolved Minor
September 06, 2025 - Started about 23 hours ago - Lasted about 17 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Salesforce sandbox
Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 09/07/2025 11:00AM

We have resolved this incident.

MONITORING about 15 hours ago - at 09/07/2025 02:07AM

A temporary fix has been implemented to exclude the "MobileDeviceAppRegistration" tables from the Salesforce sync. All the connections have been restored. We are currently working with Salesforce Support regarding the internal server errors, and we will continue to monitor the situation.

MONITORING about 20 hours ago - at 09/06/2025 09:10PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 22 hours ago - at 09/06/2025 06:54PM

We're seeing an internal server error from the Salesforce API when trying to query the "MobileDeviceAppRegistration" table. We've contacted Salesforce Support and are working with them to look into the issue. In the meantime, we're implementing a temporary fix to skip this affected table and continue syncing the other tables successfully.

IDENTIFIED about 23 hours ago - at 09/06/2025 05:45PM

The issue has been identified and we are working to resolve it.

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