Several Fivetran services are encountering setup test failures due to S3 authorization issue.

This incident has been resolved. We have observed that instance rates are returning to normal levels, and affected services setup tests are successful.

Incident Summary

Description:
We identified an issue where several Fivetran services experienced setup test failures caused by an S3 authorisation problem.

Timeline:
This issue began on September 11 2025, at 13:00 UTC and was resolved on September 12, 2025, at 09:00 UTC.

Cause:
The issue occurred because the wrong identity was used to authorise access to AWS services, which resulted in failed setup tests.

Resolution:
Updating the authorisation credentials to the correct identity resolved the issue.

A fix has been implemented and we are monitoring the results.

Several Fivetran services are encountering setup test failures with the following error: "Setup test failed with "com.amazonaws.services.s3.model.AmazonS3Exception: User: arn:aws:iam::834469178297:user/v-sink-ufl-handler-manual is not authorized to perform..."

Impacted services include:
DynamoDB
Email
GitHub
iTunes Connect
Managed Data Lake
MySQL RDS
AWS Lambda
QuickBooks
Databricks

The issue has been identified and we are working to resolve it.