Outage in Fivetran

Fivetran: Facebook Ads connection syncs are failing with error "Parsing Creative object for hash failed"

Resolved Minor
September 12, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Incident Report

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Facebook Ads

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/12/2025 06:10AM

Incident Summary

Description:
Facebook Ads connection syncs are failing with the error "Parsing Creative object for hash failed

Timeline:
This issue began on 11th Sep at 11:00 PM UTC and was resolved at 12th Sep 04: 30 AM UTC.

Cause:
The issue was caused by a bug introduced in a recent code change.

Resolution:
We resolved the issue by rolling back the change, which restored normal functionality.

MONITORING about 1 month ago - at 09/12/2025 04:13AM

A hotfix has been deployed, and connections are recovering. We are continuing to monitor.

IDENTIFIED about 1 month ago - at 09/12/2025 02:05AM

The issue has been identified and we are working to resolve it.

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