Outage in Fivetran
Fivetran: Facebook Ads connection syncs are failing with error "Parsing Creative object for hash failed"
Resolved Minor
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Outage Details
The issue has been identified and we are working to resolve it.
Components affected
Fivetran Facebook AdsLatest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/12/2025 06:10AM
Incident Summary
Description:
Facebook Ads connection syncs are failing with the error "Parsing Creative object for hash failed
Timeline:
This issue began on 11th Sep at 11:00 PM UTC and was resolved at 12th Sep 04: 30 AM UTC.
Cause:
The issue was caused by a bug introduced in a recent code change.
Resolution:
We resolved the issue by rolling back the change, which restored normal functionality.
MONITORING
3 days ago - at 09/12/2025 04:13AM
A hotfix has been deployed, and connections are recovering. We are continuing to monitor.
IDENTIFIED
3 days ago - at 09/12/2025 02:05AM
The issue has been identified and we are working to resolve it.
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