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Incident Summary
Description:
Facebook Ads connection syncs are failing with the error "Parsing Creative object for hash failed
Timeline:
This issue began on 11th Sep at 11:00 PM UTC and was resolved at 12th Sep 04: 30 AM UTC.
Cause:
The issue was caused by a bug introduced in a recent code change.
Resolution:
We resolved the issue by rolling back the change, which restored normal functionality.
A hotfix has been deployed, and connections are recovering. We are continuing to monitor.
The issue has been identified and we are working to resolve it.
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