Outage in Fivetran
Fivetran: Several Stripe connectors got re-scheduled with "java.lang.NullPointerException"
Resolved Minor
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Outage Details
The issue has been identified and we are working to resolve it.
Components affected
Fivetran StripeLatest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/13/2025 04:05PM
Issue Summary:
Description:
Several connectors marked re-scheduled due to the null pointer exception because of the problem with the connector syncing connected accounts data.
Timeline:
Started 12 AM UTC until 3 PM UTC
Cause:
Recent internal change to the logic to sync the connected accounts data due to data integrity observed recently, there was a problem checking if the connected accounts sync is enabled.
Resolution:
A fix has been implemented to handle this use case that helped connectors to sync normally.
MONITORING
2 days ago - at 09/13/2025 02:38PM
We have deployed fix for the issue while the cause is the recent internal change to the logic to sync the connected accounts data due to data integrity observed recently. We are now monitoring the syncs.
IDENTIFIED
2 days ago - at 09/13/2025 01:15PM
The issue has been identified and we are working to resolve it.
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