Outage in Fivetran

3rd Party: "TalkDesk connector sync failing for feedback endpoint"

Minor
September 17, 2025 - Started about 11 hours ago
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Talkdesk
Latest Updates ( sorted recent to last )
MONITORING about 1 hour ago - at 09/18/2025 06:29AM

We identified that the Feedback API call was causing issues. After disabling it, all affected connections have returned to normal functionality. We are working with the source team to investigate the Feedback API call behavior, and once verified, we will re-enable it and resume syncs.

MONITORING about 8 hours ago - at 09/17/2025 11:13PM

A fix has been implemented, and we're monitoring the results.

IDENTIFIED about 11 hours ago - at 09/17/2025 08:33PM

We have identified that the TalkDesk server is currently unable to generate the Feedback Report. The API endpoint "/data/reports/feedback/files/" is failing to return data, while other API endpoints continue to function normally.

As a quick fix, we will be disabling the Feedback API call temporarily.

IDENTIFIED about 11 hours ago - at 09/17/2025 08:25PM

The issue has been identified and we are working to resolve it.

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