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Outage in Fivetran

3rd Party: Some Salesforce Connectors Are Failing With 500 Internal Server Error

Resolved Minor
September 18, 2025 - Started 7 months ago - Lasted about 15 hours
Official incident page

Incident Report

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Salesforce

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/19/2025 10:25AM

We have resolved this incident.

MONITORING 7 months ago - at 09/19/2025 07:32AM

The syncs are running successfully after the Hotfix, and we have not observed any failures. We are discussing this with Salesforce support to understand the root cause. The failing tables will be skipped until Salesforce releases a permanent fix.

MONITORING 7 months ago - at 09/19/2025 07:30AM

We are continuing to monitor for any further issues.

MONITORING 7 months ago - at 09/19/2025 07:09AM

The Hotfix to exclude the impacted tables is deployed, and we are currently monitoring the syncs.

MONITORING 7 months ago - at 09/19/2025 05:19AM

We are continuing to observe connection failures with HTTP 503 errors from the Salesforce endpoint. Our team is actively working with Salesforce Support to investigate and resolve the issue.
In the meantime, as a temporary workaround, we are implementing a fix to exclude the impacted tables in Salesforce.

MONITORING 7 months ago - at 09/18/2025 10:27PM

After a call with Salesforce, our engineers believe the disruption on Salesforce Data Cloud (https://status.salesforce.com/) is the root cause of the issue, as the failing objects are part of the Data Cloud license. Salesforce has confirmed that a fix is being rolled out on their end.

IDENTIFIED 7 months ago - at 09/18/2025 07:25PM

The issue has been identified and we are working to resolve it.

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