Outage in Fivetran

3rd Party: Some Workday Financial Management and Workday HCM connections are failing with errors

Resolved Minor
September 19, 2025 - Started 2 days ago - Lasted about 22 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Workday HCM
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 09/20/2025 04:45PM

Incident Summary

Description:
Multiple Workday HCM and FM connections failing with HTTP 500 Internal Server Error

Cause:
Biannual release at workday source causing APIs to throw Internal server error for API calls.

Resolution:
Downtime ended and Source APIs giving correct response.

Timeline:
19/09 4:00 PM UTC - 20/09 10:00 AM UTC

MONITORING 1 day ago - at 09/20/2025 12:11PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 09/20/2025 08:17AM

We are continuing to working on resolving the problem.

IDENTIFIED 2 days ago - at 09/19/2025 07:54PM

We have identified that the connections are currently experiencing failures due to a 500 Internal Server Error. Our team is actively working with Workday Support to investigate and resolve the issue. We will provide further updates as soon as we have more information

IDENTIFIED 2 days ago - at 09/19/2025 07:05PM

The issue has been identified and we are working to resolve it.

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