Outage in Fivetran

Fivetran: Some Shopify connector syncs are failing due to Access denied for fileErrors field error

Resolved Minor
September 30, 2025 - Started 2 days ago - Lasted about 5 hours
Official incident page

Need to monitor Fivetran outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Fivetran, and never miss an outage again.
Start Free Trial

Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Shopify
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 09/30/2025 05:06AM

This incident has been resolved. We have confirmed that instance rates have returned to normal and connectors are now syncing successfully.

Incident Summary
Description:
We identified an issue for Shopify which resulted in syncs failing with an Access denied for fileErrors field error.

Timeline:
This issue began on Sep 29, 2025 around 7:30 PM UTC and was resolved on Sep 30, 2025 at 4:00 AM UTC.

Cause:
The issue occurred due to a recent code change made in response to Shopify’s Order returns API failures.

Resolution:
A hotfix was deployed to address the issue by modifying the code logic. Following this change, the connectors resumed syncing successfully.

MONITORING 2 days ago - at 09/30/2025 03:51AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 09/30/2025 01:26AM

We have identified the root cause of the issue causing Shopify connectors failure. A fix is currently in progress, and we will provide further updates soon.

IDENTIFIED 2 days ago - at 09/29/2025 11:45PM

The issue has been identified and we are working to resolve it.

Latest Fivetran outages

3rd Party: Fivetran app is temporarily unavailable in the Shopify App Store - about 17 hours ago
Connection Failures in MDLS Destinations for AWS us-east-1 region - 1 day ago
3rd Party: ADP Workforce Connections Failing Due to Maintenance - 3 days ago
Fivetran: Fivetran REST API calls to Connection endpoint may fail with "500 Server Error" - 6 days ago
Fivetran: Facebook Ads connectors are observing incomplete syncs due to "java.lang.NullPointerException". - 12 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4484 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook