Outage in Fivetran
Fivetran: Some Shopify connector syncs are failing due to Access denied for fileErrors field error
Resolved MinorIncident Report
The issue has been identified and we are working to resolve it.
Components affected
Fivetran ShopifyTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/30/2025 05:06AM
This incident has been resolved. We have confirmed that instance rates have returned to normal and connectors are now syncing successfully.
Incident Summary
Description:
We identified an issue for Shopify which resulted in syncs failing with an Access denied for fileErrors field error.
Timeline:
This issue began on Sep 29, 2025 around 7:30 PM UTC and was resolved on Sep 30, 2025 at 4:00 AM UTC.
Cause:
The issue occurred due to a recent code change made in response to Shopify’s Order returns API failures.
Resolution:
A hotfix was deployed to address the issue by modifying the code logic. Following this change, the connectors resumed syncing successfully.
MONITORING
7 months ago - at 09/30/2025 03:51AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 months ago - at 09/30/2025 01:26AM
We have identified the root cause of the issue causing Shopify connectors failure. A fix is currently in progress, and we will provide further updates soon.
IDENTIFIED
7 months ago - at 09/29/2025 11:45PM
The issue has been identified and we are working to resolve it.
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