Outage in Fivetran

Connection syncs encountering error "io.grpc.StatusRuntimeException: DEADLINE_EXCEEDED"

Resolved Minor

October 03, 2025 - Started 7 months ago - Lasted about 9 hours
Official incident page

Incident Report

Beginning at 16:00 UTC, some connection syncs started rescheduling or failing with the following error: "io.grpc.StatusRuntimeException: DEADLINE_EXCEEDED: ClientCall started after CallOptions deadline was exceeded"

Components affected

Fivetran General Services

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 10/04/2025 12:45AM

We have resolved this incident.

MONITORING 7 months ago - at 10/03/2025 09:55PM

We are continuing to monitor for any further issues.

MONITORING 7 months ago - at 10/03/2025 09:38PM

We have deployed a fix for this issue by removing the 30 minute timeout.

We will continue to monitor all affected connectors until they resume their normal sync functionality.

IDENTIFIED 7 months ago - at 10/03/2025 09:38PM

The requests to Fivetran server started failing with a timeout.

As the result, the connectors were failing or rescheduling even after successful extraction/processing/loading.

IDENTIFIED 7 months ago - at 10/03/2025 09:25PM

Beginning at 16:00 UTC, some connection syncs started rescheduling or failing with the following error:

"io.grpc.StatusRuntimeException: DEADLINE_EXCEEDED: ClientCall started after CallOptions deadline was exceeded"

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