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We are resolving this incident as sync rates are returning to normal levels and affected connectors are syncing successfully.
Incident Summary
Description:
One of our public cloud service provider experienced operational issue and this had impacted our syncs that are dependent on this cloud service provider
Timeline:
We noticed sync failures from October 20, 2025 at 07:11 UTC and our syncs reverted to normal state effective October 20, 2025 at 11:30 UTC.
Cause:
Third party issue.
Resolution:
AWS resolved the issue on their end. You can find more detail below.
https://health.aws.amazon.com/health/status
As of 20-OCT-2025 11:15 AM UTC, AWS services are recovering and our sync failure rates are recovering.
We will continue to monitor the connectors.
We have identified that this issue was from the amazon side and you can find more details below https://health.aws.amazon.com/health/status
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