Outage in Fivetran

3rd Party: Some syncs are failing in AWS us-east-1

Resolved Minor

October 20, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified that this issue was from the amazon side and you can find more details below https://health.aws.amazon.com/health/status

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/20/2025 11:49AM

We are resolving this incident as sync rates are returning to normal levels and affected connectors are syncing successfully.

Incident Summary

Description:
One of our public cloud service provider experienced operational issue and this had impacted our syncs that are dependent on this cloud service provider

Timeline:
We noticed sync failures from October 20, 2025 at 07:11 UTC and our syncs reverted to normal state effective October 20, 2025 at 11:30 UTC.

Cause:
Third party issue.

Resolution:
AWS resolved the issue on their end. You can find more detail below.
https://health.aws.amazon.com/health/status

MONITORING 6 months ago - at 10/20/2025 11:19AM

As of 20-OCT-2025 11:15 AM UTC, AWS services are recovering and our sync failure rates are recovering.

We will continue to monitor the connectors.

IDENTIFIED 6 months ago - at 10/20/2025 10:23AM

We have identified that this issue was from the amazon side and you can find more details below https://health.aws.amazon.com/health/status

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