Outage in Fivetran
3rd Party: Multiple Reddit Ads connections failing while connecting to the Reddit Ads API
Resolved MajorIncident Report
We have identified that when the connection attempts to refresh the access token using the refresh_token grant type, the source is returning a 403 Forbidden error. This is causing syncs and setup tests to fail after five retry attempts.
We have contacted Reddit support to investigate and resolve the issue. Further updates will be provided as soon as more information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 23 hours ago - at 11/05/2025 06:40PM
We have resolved this incident.
IDENTIFIED
1 day ago - at 11/05/2025 01:20PM
We have identified that when the connection attempts to refresh the access token using the refresh_token grant type, the source is returning a 403 Forbidden error. This is causing syncs and setup tests to fail after five retry attempts.
We have contacted Reddit support to investigate and resolve the issue. Further updates will be provided as soon as more information becomes available.
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