Outage in Fivetran

3rd Party: Multiple Reddit Ads connections failing while connecting to the Reddit Ads API

Resolved Major

November 05, 2025 - Started 5 months ago - Lasted about 5 hours
Official incident page

Incident Report

We have identified that when the connection attempts to refresh the access token using the refresh_token grant type, the source is returning a 403 Forbidden error. This is causing syncs and setup tests to fail after five retry attempts. We have contacted Reddit support to investigate and resolve the issue. Further updates will be provided as soon as more information becomes available.

Components affected

Fivetran Reddit Ads

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/05/2025 06:40PM

We have resolved this incident.

IDENTIFIED 5 months ago - at 11/05/2025 01:20PM

We have identified that when the connection attempts to refresh the access token using the refresh_token grant type, the source is returning a 403 Forbidden error. This is causing syncs and setup tests to fail after five retry attempts.

We have contacted Reddit support to investigate and resolve the issue. Further updates will be provided as soon as more information becomes available.

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