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Outage in Fivetran

Fivetran: Teleport-Based Connections failing with the Encryption key issue

Resolved Major
November 06, 2025 - Started 5 months ago - Lasted about 23 hours
Official incident page

Incident Report

The issue has been identified and we are working to resolve it.
Components affected
Fivetran PostgreSQL

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/07/2025 11:21PM

All connectors have now recovered from the initial error condition. If you have a Postgres connector that is continuing to fail, please open a support ticket so we can investigate further.

MONITORING 5 months ago - at 11/07/2025 08:21PM

We are continuing to see connectors recover. Monitoring is ongoing to ensure all failing connectors recover successfully.

MONITORING 5 months ago - at 11/07/2025 06:28PM

We are continuing to see a steady increase in recovery and we are still monitoring syncs and completion rates.

MONITORING 5 months ago - at 11/07/2025 04:49PM

We are seeing a steady increase in recovery and we are still monitoring syncs and completion rates.

MONITORING 5 months ago - at 11/07/2025 02:36PM

We observed that the connections are still recovering. We will continue to monitor sync performance and completion rates until full restoration.

MONITORING 5 months ago - at 11/07/2025 11:52AM

We are continuing to observe syncs recovering and will actively monitor sync performance and completion rates. We will provide the next update in the next hour.

MONITORING 5 months ago - at 11/07/2025 10:49AM

We have observed that syncs are starting to get recovered successfully. We are continuing to closely monitor sync performance and completion rates and will update in the next hour.

MONITORING 5 months ago - at 11/07/2025 10:16AM

We have identified and deployed a fix for the issue, and we expect affected connectors to recover automatically. Our team is closely monitoring the sync performance and will provide a further update in 30 minutes.

MONITORING 5 months ago - at 11/07/2025 09:35AM

A fix has been implemented, We are monitoring syncs recovering and will provide another update in 30 minutes.

IDENTIFIED 5 months ago - at 11/07/2025 04:42AM

We are continuing to investigate the issue affecting Teleport-based PostgreSQL and Snowflake connections, and we are closely monitoring.

IDENTIFIED 5 months ago - at 11/07/2025 04:42AM

All connections except Teleport-based PostgreSQL and Snowflake have now recovered. We are actively investigating the issue affecting Teleport-based PostgreSQL connections and continue to monitor.

MONITORING 5 months ago - at 11/07/2025 03:45AM

The system has been rolled back to a previously built version, and error rates are improving. We continue to closely monitor performance and stability.

IDENTIFIED 5 months ago - at 11/07/2025 02:55AM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 11/07/2025 12:00AM

The issue has been identified and we are working to resolve it.

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