Outage in Fivetran

Fivetran: HVA SAP ECC on Oracle Connections Failing Due to Issue in ServiceAccessContext Initialization

Resolved Minor
November 17, 2025 - Started 4 days ago - Lasted about 10 hours
Official incident page

Incident Report

We have identified an issue with the HVA SAP ECC on Oracle Connectors, where the syncs are failing with the error "getServiceAccessContext() is null".
Components affected
Fivetran High-Volume Agent SAP ECC on Oracle with NetWeaver Fivetran High-Volume Agent SAP ECC on Oracle

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 11/18/2025 04:50PM

This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.

Incident Summary
Description:
We have identified an issue with the HVA SAP ECC on Oracle Connectors, where the syncs are failing with the error "getServiceAccessContext() is null".

Timeline:
This issue began on November 18, 2025, at 5:24 UTC and was resolved on November 18, 2025, at 16:08 UTC

Cause:
A recent update to the connector workflow caused the failures.

Resolution:
The root cause has been fixed, and the connector syncs are successful.

MONITORING 3 days ago - at 11/18/2025 04:09PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 11/18/2025 10:48AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 days ago - at 11/18/2025 06:55AM

We have identified the cause of the issue and are working on the fix.

IDENTIFIED 4 days ago - at 11/18/2025 06:50AM

We have identified an issue with the HVA SAP ECC on Oracle Connectors, where the syncs are failing with the error "getServiceAccessContext() is null".

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