Outage in Fivetran

3rd Party: Multiple Impact Connections are failing with 500 Error

Resolved Minor

November 20, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

The issue has been identified and we are working to resolve it.

Components affected

Fivetran General Services

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/20/2025 05:59AM

This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.

Incident Summary
Description:
We identified an issue with the impact connector, which resulted in syncs failing with a 500 error.

Timeline:
This issue began on 2025-11-20 at 00:49 AM UTC and was resolved on 2025-11-20 at 04:00 AM UTC.

Cause:
The errors are caused by the CONTACT endpoint returning a 500 status ("Internal server error. Please retry later.").

Resolution:
The source has resolved the issue. All connectors are now syncing successfully.

MONITORING 4 months ago - at 11/20/2025 03:50AM

The Impact team has resolved the issue, and all connectors are syncing as expected. We've reached out to Impact for additional details.

IDENTIFIED 4 months ago - at 11/20/2025 03:25AM

The issue has been identified and we are working to resolve it.

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