Outage in Fivetran
3rd Party: Multiple Impact Connections are failing with 500 Error
Resolved MinorIncident Report
The issue has been identified and we are working to resolve it.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 11/20/2025 05:59AM
This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.
Incident Summary
Description:
We identified an issue with the impact connector, which resulted in syncs failing with a 500 error.
Timeline:
This issue began on 2025-11-20 at 00:49 AM UTC and was resolved on 2025-11-20 at 04:00 AM UTC.
Cause:
The errors are caused by the CONTACT endpoint returning a 500 status ("Internal server error. Please retry later.").
Resolution:
The source has resolved the issue. All connectors are now syncing successfully.
MONITORING
1 day ago - at 11/20/2025 03:50AM
The Impact team has resolved the issue, and all connectors are syncing as expected. We've reached out to Impact for additional details.
IDENTIFIED
1 day ago - at 11/20/2025 03:25AM
The issue has been identified and we are working to resolve it.
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