3rd Party: Box Connections are failing due to an ongoing downtime issue on the source side.

Description:

3rd Party: 3rd Party: Box Connections are failing due to an ongoing downtime issue on the source side.

Timeline:

The issue started around December 17, 12:30 AM UTC and was resolved around December 17, 3:30 AM UTC

Cause:

Box connections were failing due to HTTP 429 (Too Many Requests) while refreshing access tokens due to source-side incident

https://status.box.com/

Resolution:

The issue has been resolved by the source, and all syncs are now running successfully.

A fix has been implemented on the source side, and Box syncs are now succeeding as expected. We are continuing to monitor the syncs.

Box connections are failing due to HTTP 429 (Too Many Requests) while refreshing access tokens.

According to the Box status page, an ongoing incident is affecting their authentication API and other services, which began around December 16, 2025, at 16:57 PST and is currently being investigated by Box.
https://status.box.com/

The issue has been identified and we are working to resolve it.