Outage in Fivetran

Fivetran: Some Jira Connection Sync Failures

Resolved Minor

December 17, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

The issue has been identified and we are working to resolve it.

Components affected

Fivetran Jira

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/17/2025 08:37AM

Description:
We have identified an internal issue affecting a subset of Jira connectors using OAuth1 authentication. This issue is causing sync failures for impacted connectors

Timeline:
Issue started on December 17, 04:30 AM UTC and Resolved on December 17, 7:50 AM UTC

Cause:
The issue is a field initialization order bug in the JiraApiBase constructor. The sharedContext field is assigned after the buildClient() method is called, but buildClient() triggers a chain of method calls that eventually requires sharedContext to be initialized.

Resolution:
The initialisation order was changed with a fix.

MONITORING 4 months ago - at 12/17/2025 07:28AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 12/17/2025 06:29AM

We have identified an internal issue affecting a subset of Jira connectors using OAuth1 authentication. This issue is causing sync failures for impacted connectors. Our engineering team is actively working on a fix.

IDENTIFIED 4 months ago - at 12/17/2025 06:15AM

The issue has been identified and we are working to resolve it.

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