Sage Intacct connector syncs are failing with error: "Sage Intacct server encountered an unknown failure"

We have resolved this incident.

Incident Summary:

Description:
Sage Intacct connections were failing with the error: The Sage Intacct server encountered an unknown failure that prevented it from fulfilling our request. We'll retry the sync later.

Timeline:
The issue began on 23 December at 11:30 AM UTC and was resolved at 12:54 PM UTC.

Cause:
The sync failures occurred due to a service outage on the Sage Intacct platform.
More details: https://status.sage.com/incidents/8jd9jlhspb58

Resolution:
The Sage Intacct team has resolved the outage and restored the service. Once the service was back online, Fivetran connections automatically recovered, and subsequent sync jobs have been completing successfully.

Sage Intacct has restored services on their end, and affected connections have started recovering.

The sync failures occurred due to a service outage on the Sage Intacct platform.
More details can be found on Sage’s status page: https://status.sage.com/incidents/8jd9jlhspb58

The issue has been identified and we are working to resolve it.