Outage in Fivetran

3rd Party: Ramp Connections failing due to invalid pagination URL

Resolved Minor

December 30, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

The issue has been identified and we are working to resolve it.

Components affected

Fivetran Ramp

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 12/31/2025 04:32AM

Incident Summary

Description:
Ramp syncs were failing with a WebApplicationException, returning an HTTP status code of 1000.

Timeline:
The issue began on December 30, 2025, at approximately 7:50 PM UTC and was resolved on December 31, 2025, at approximately 3:00 AM UTC.

Cause:
The issue was caused by an incorrect pagination URL returned by the source system, resulting in connection errors during the sync.

Resolution:

We have changed the pagination strategy from URL-based key to ID-based key pagination. After this fix, Ramp connections sync successfully.

MONITORING 3 months ago - at 12/31/2025 04:04AM

The hotfix has been successfully merged. Syncs are now running successfully, and we are monitoring the connections.

MONITORING 3 months ago - at 12/31/2025 03:20AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 12/31/2025 01:05AM

The issue has been identified and we are working to resolve it.

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