Outage in Fivetran

3rd Party: Snapchat Ads connections are failing with "HTTP 400 Bad Request" error

Resolved Minor
January 13, 2026 - Started about 20 hours ago - Lasted about 2 hours
Official incident page

Incident Report

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Snapchat Ads

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Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 01/14/2026 01:49AM

This incident has been resolved. We have observed that instance rates are returning to normal levels, and affected connections are syncing successfully.

Incident Summary

Description:
We identified an issue with Snapchat Ads, which resulted in sync failures with a "HTTP 400 Bad Request".

Timeline:
This issue began on January 13, 2026, at 20:40 UTC and was resolved on January 14, 2026, at 00:30 UTC.

Cause:
The issue is caused by a third party when making a stats query that combines the conversion_subscribe field with report dimensions.

Resolution:
We have deployed a hotfix to exclude the conversion_subscribe field when the dimension is provided.

MONITORING about 19 hours ago - at 01/14/2026 12:54AM

The hotfix has been deployed, and we are monitoring the results.

IDENTIFIED about 20 hours ago - at 01/14/2026 12:08AM

The issue is caused by a third party when making a stats query that combines the conversion_subscribe field with report dimensions.

We have created a hotfix to exclude the conversion_subscribe field when the dimension is provided, and it's currently being deployed.

IDENTIFIED about 20 hours ago - at 01/13/2026 11:50PM

The issue has been identified and we are working to resolve it.

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