Outage in Fivetran

Some Criteo Connections are failing with 'Failed to Upsert Additional Attributes for Creative' Error

Resolved Minor

March 10, 2026 - Started 1 day ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Fivetran's Criteo connections experienced sync failures for 3.6 hours due to "unknown" attribute types being returned by the source API, causing the error "Failed to upsert additional attributes for creative." The issue was resolved by implementing a fix that skips the problematic attribute types, allowing connectors to sync successfully again.

The issue has been identified and we are working to resolve it.

Components affected

Fivetran Criteo

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 03/10/2026 10:01PM

This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.

Incident Summary

Description:
We identified an issue impacting Criteo connections, which resulted in syncs failing with the following error:
"Failed to upsert additional attributes for creative"

Timeline:
This issue began on 2026-03-10 at 15:15 UTC and was resolved on 2026-03-10 at 21:12 UTC.

Cause:

The issue occurred when the source returned "unknown" attribute types for certain creatives, resulting in sync failures.

Resolution:

A fix has been implemented to skip the problematic attribute types.

IDENTIFIED 1 day ago - at 03/10/2026 08:15PM

Connector syncs are currently failing due to an unknown creative type format returned by the source API. Our team is actively working on a hotfix to treat this as a warning instead of causing sync failures.

We will share another update once the fix has been deployed.

IDENTIFIED 1 day ago - at 03/10/2026 06:25PM

The issue has been identified and we are working to resolve it.

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