Outage in Fivetran
3rd Party: Snapchat Ads connections are failing with error "500 Internal Server Error"
Resolved MinorIncident Report
Summary AI Generated
Fivetran's Snapchat Ads connections experienced failures with "500 Internal Server Error" messages for approximately 1 hour on March 18, 2026, due to an intermittent issue with a third-party API service. The issue was automatically resolved on the third-party side without requiring any changes from Fivetran, and sync success rates returned to normal levels.
The issue has been identified and we are working to resolve it.
Components affected
Fivetran Snapchat AdsNeed to monitor Fivetran outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 03/18/2026 06:49AM
This incident has been resolved. We observed that Snapchat Ads connection sync success rates have returned to normal levels, and syncs are now running as expected.
Description:
We identified an issue where Snapchat Ads connections started failing with error "500 Internal Server Error"
Timeline:
The issue began on March 18, 2026, at 04:03 UTC and was resolved on March 18th, 2026, at 05:01 UTC.
Cause:
The issue was caused by an intermittent issue with a third-party API service that resulted in 500 errors.
Resolution:
No changes were required on our side. The issue was automatically resolved on the third-party side, and syncs are back to normal.
MONITORING
about 4 hours ago - at 03/18/2026 06:13AM
We experienced an intermittent issue with a third-party API service that resulted in 500 errors. Connections are now recovering, and we are continuing to closely monitor sync performance.
IDENTIFIED
about 4 hours ago - at 03/18/2026 05:50AM
The issue has been identified and we are working to resolve it.
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