Outage in Fivetran
Some Reddit Ads connections are failing with an HTTP 500 Internal Server error
Resolved MinorIncident Report
Summary AI Generated
Reddit Ads connections in Fivetran experienced sync failures due to HTTP 500 Internal Server errors from Reddit's API, specifically affecting the report creation endpoint across multiple connectors. The issue lasted 4 hours on April 1st and was resolved when Reddit fixed the API errors on their end. Fivetran also implemented a hotfix to prevent similar failures from causing sync disruptions in the future.
The issue has been identified and we are working to resolve it.
Components affected
Fivetran Reddit AdsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 04/01/2026 11:19PM
This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.
Incident Summary
Description:
We identified an issue for Reddit Ads which resulted in syncs failing with a "HTTP 500 (Internal Server Error)" error.
Timeline:
This issue began on April 1st at 16:00 UTC and was resolved on the same day at 21:30 UTC.
Cause:
The Reddit Ads API started returning 500 failures to connector requests.
Resolution:
The 500 errors were resolved source-side and a hotfix has been implemented to catch similar failures in the future.
MONITORING
25 days ago - at 04/01/2026 10:26PM
The issue has been resolved from Reddit and a hotfix has also been released to avoid sync failures due to 500 errors.
We will continue monitoring for any further failures.
IDENTIFIED
25 days ago - at 04/01/2026 07:50PM
We are seeing HTTP 500 (Internal Server Error) responses from Reddit’s Ads API when attempting to create reporting jobs. This occurs on the report creation endpoint and is affecting multiple connectors.
IDENTIFIED
25 days ago - at 04/01/2026 07:30PM
The issue has been identified and we are working to resolve it.
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