Awin connection syncs are failing with 500 internal server error for transaction endpoint

This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.

Incident Summary
Description:
We identified an issue for Awin connections which resulted in syncs failing with a 500 internal server error for Transaction endpoint.

Timeline:
This issue began on 2026-04-04 at 06:40 AM UTC and was resolved on 2026-04-04 at 10:00 AM UTC.

Cause:
This was determined to be a source-side issue.

Resolution:
We’ve implemented a workaround by skipping the Transaction endpoint sync, and the connections are now syncing successfully. We’ve also reached out to Awin Support for more details on these failures. Once the issue on the source side is resolved, the Transaction table will automatically resume syncing data. Additionally, the Transaction table runs a weekly override re-sync, so any skipped data will be backfilled during that process.

We have successfully implemented a workaround by skipping the Transaction endpoint sync for now. We will continue monitoring all affected connections and have also reached out to the awin source team.

As a temporary workaround, our development team is skipping the Transaction endpoint. We will contact the source to investigate the issue and work on a fix.

The issue has been identified as originating from the source side and we are working to resolve it.