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Outage in Fivetran

Apple App Store Connectors are failing with `Reporter is currently unavailable`

Resolved Minor
April 21, 2026 - Started 6 days ago - Lasted 14 minutes
Official incident page

Incident Report

Summary AI Generated

Fivetran's Apple App Store connectors experienced sync failures with "Reporter is currently unavailable" errors due to an intermittent issue on Apple's third-party service side. The incident affected Apple App Store data connections for approximately 8 hours from April 20th at 17:15 UTC to April 21st at 01:20 UTC. The issue was automatically resolved by the third-party service without requiring intervention from Fivetran.

The issue has been identified and we are working to resolve it.
Components affected
Fivetran General Services

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 04/21/2026 04:41AM

We have resolved this incident.

Incident Summary

Description:
We identified an issue affecting Apple App Store connections, which were failing with the error: “Unknown failure. This request can not be processed right now Reporter is currently unavailable.”

Timeline:
The issue began on April 20th at 17:15 UTC and was resolved on April 21st at 01:20 UTC.

Cause:
The sync failure was caused by an intermittent issue on the third-party side.

Resolution:
The issue was automatically resolved from the third-party side without any intervention from the Fivetran end.

MONITORING 6 days ago - at 04/21/2026 04:30AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 days ago - at 04/21/2026 04:30AM

The issue has been identified and we are working to resolve it.

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