Fivetran's Apple App Store connectors experienced sync failures with "Reporter is currently unavailable" errors due to an intermittent issue on Apple's third-party service side. The incident affected Apple App Store data connections for approximately 8 hours from April 20th at 17:15 UTC to April 21st at 01:20 UTC. The issue was automatically resolved by the third-party service without requiring intervention from Fivetran.
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We have resolved this incident.
Incident Summary
Description:
We identified an issue affecting Apple App Store connections, which were failing with the error: “Unknown failure. This request can not be processed right now Reporter is currently unavailable.”
Timeline:
The issue began on April 20th at 17:15 UTC and was resolved on April 21st at 01:20 UTC.
Cause:
The sync failure was caused by an intermittent issue on the third-party side.
Resolution:
The issue was automatically resolved from the third-party side without any intervention from the Fivetran end.
A fix has been implemented and we are monitoring the results.
The issue has been identified and we are working to resolve it.
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