3rd Party: Talkdesk connections are failing with "HTTP 404: Report file not found" Error

This incident has been resolved. We have observed that success rates are returning to normal levels and affected connections are syncing successfully.

Incident Summary

Description:
We identified an issue affecting Talkdesk Reporting endpoints in the US region, which caused connection sync failures with the error: "HTTP 404 Report file not found."

Timeline:
The issue started on 2026-05-09 14:51:00 UTC and was resolved on 2026-05-10 05:30:00 UTC.

Cause:
The issue originated from the third-party service, where Reporting endpoints in the US region were returning "HTTP 404 Report file not found" errors during report file downloads. We coordinated with Talkdesk, and mitigation actions were taken on their end.

Resolution:
The issue was resolved by the third-party provider without requiring any changes or intervention from the Fivetran side.

We have coordinated with Talkdesk, and mitigation measures have been implemented on their end. Their team is actively monitoring systems as they recover.

On our end, we are observing that connector syncs are recovering from prior failures and are now completing successfully.
We will continue to closely monitor the connector syncs and provide further updates as needed.

Multiple report endpoints in the US region are returning HTTP 404 errors. Initial investigation indicates this may be linked to warning statuses for Talkdesk Explore™ Reporting and Talkdesk Workforce Management™ in the US region, as shown on the Talkdesk status page. We have reached out to Talkdesk support for more details on these failures.

Talkdesk status page:
https://status.talkdesk.com/

The issue has been identified and we are working to resolve it.