3rd Party: Amazon Selling Partner Connection syncs are failing with 500 Internal Server Error

This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connections are syncing successfully.

Incident Summary

Description:
We identified an issue with Amazon Selling Partners connection, which resulted in syncs failing with "HTTP 500 Internal Server Error"

Timeline:
This issue began on 2026-05-08 01:00 UTC and was resolved on 2026-05-08 08:00 UTC.

Cause:
The issue was caused by the third-party, Orders endpoint failed with "HTTP 500 Internal Server Error" . due to degraded performance in the Amazon Selling Partner API, as indicated on their status page.

Resolution:
The issue was automatically resolved from the third-party side without any intervention from the Fivetran end.

Connection syncs are succeeding, and we continue to monitor the connections closely.

Syncs continue to fail due to the issue on ASP’s side. We are continuing to monitor the connections.

Syncs are failing with 500 Internal Server Error due to degraded performance in the Amazon Selling Partner API, as indicated on their status page. This is a third-party issue on ASP's side, and we are continuing to monitor the connections.

ASP Status Page: https://sellercentral.amazon.com/sp-api-status

The issue has been identified and we are working to resolve it.