Outage in Fivetran
Many Connector SDK connections failed syncs with error "Failed to pull image after max retries"
Resolved MinorIncident Report
Summary AI Generated
Fivetran's Connector SDK connections experienced sync failures for 3 hours due to an automated cleanup process that removed a required image, causing "Failed to pull image after max retries" errors. The issue was resolved by redeploying the missing image, which restored normal sync functionality for affected connectors.
The issue has been identified and we are working to resolve it.
Components affected
Fivetran Connector SDKTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/05/2026 02:35AM
We have resolved this incident.
MONITORING
5 days ago - at 05/04/2026 11:56PM
This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.
Incident Summary
Description:
We identified an issue for Connector SDK connections, which resulted in syncs failing with a "Failed to pull image after max retries" error.
Timeline:
Incident Start Time: 2026-05-04 21:51 UTC
Incident End Time: 2026-05-04 23:49 UTC
Cause:
An automated cleanup process removed a required image used for Connector SDK sync runs.
Resolution:
Fivetran redeployed the image, which restored the Connector SDK service.
MONITORING
5 days ago - at 05/04/2026 11:40PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 05/04/2026 11:40PM
The issue has been identified and we are working to resolve it.
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