Outage in Fivetran
Fivetran: Hybrid connections are delayed
Resolved MinorIncident Report
Summary AI Generated
Fivetran experienced connection issues that prevented dependency retrieval during the build process for Hybrid Connector images, causing build failures when requests to external package sources like Ubuntu Launchpad failed. Customers using Hybrid Deployment experienced failures when attempting to build or update connector images for approximately 1.2 hours. The issue was resolved by reverting to stable, previously built images, which restored normal functionality for Hybrid Connector deployments.
The issue has been identified and we are working to resolve it.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/04/2026 06:21PM
Description:
We identified connection issues affecting dependency retrieval during the build process for Hybrid Connector images. Specifically, requests to external package sources were failing, resulting in build disruptions.
Impact:
Customers using Hybrid Deployment may have experienced failures when attempting to build or update connector images during this period.
Timeline:
Start Time: 2026-05-04 13:43 UTC
End Time: 2026-05-04 14:57 UTC
Root Cause:
The issue was caused by an inability to fetch required dependencies from Ubuntu Launchpad and the Ubuntu archive, which prevented successful image builds.
Resolution:
We mitigated the issue by reverting to stable, previously built images, restoring normal functionality for Hybrid Connector deployments.
MONITORING
5 days ago - at 05/04/2026 03:30PM
A workaround has been applied. We've rolled back the image affecting Hybrid Deployment connectors, and syncs have resumed. Our team is working on a permanent fix.
IDENTIFIED
5 days ago - at 05/04/2026 02:15PM
The issue has been identified and we are working to resolve it.
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