3rd Party: Facebook Pages connectors failing with MonetizationMetricUnavailableException

This incident has been resolved. We have observed that instance rates have returned to normal levels and affected connectors are syncing successfully.

Incident Summary

Description:
We identified an issue for Facebook Pages which resulted in syncs failing with an An unknown error has occurred error while fetching monetization metrics.

Timeline:
This issue began on 2026-05-15 at 16:30 UTC and was resolved on 2026-05-16 at 17:55 UTC.

Cause:
An added monetization metrics path in Facebook Pages was unstable and occasionally failed when Facebook returned a transient error, which caused syncs to fail.

Resolution:
We disabled monetization metrics processing for Facebook Pages connector, which stopped the failing requests and allowed affected connectors to recover.

We disabled monetization metrics processing for Facebook Pages and have not noticed any new failures.

We will continue to monitor all affected connectors until they resume their normal sync functionality.

We have identified that this issue was caused by instability in newly introduced Facebook Pages monetization metrics and we are currently working on a fix.

The issue has been identified and we are working to resolve it.