Fivetran experienced a 2.2-hour delay in delivering user-facing logs and external logs due to a service misconfiguration. The issue affected General Services and was resolved by disabling the problematic component. Log processing delays returned to normal levels after the fix was implemented and monitored.
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This incident has been resolved. Log processing delay is back to normal.
Incident Summary
Description:
We identified an issue causing a delay in User facing logs and External logs delivery.
Timeline:
This issue began on 22nd May 00:00 UTC and was resolved on 22nd May 2:40 UTC.
Cause:
Misconfiguration in one of our services has caused the issue.
Resolution:
We have disabled the problematic part to fix the issue.
A fix has been implemented and we are monitoring the results.
The issue has been identified and we are working to resolve it.
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