Outage in Fivetran
Multiple connection syncs are failing with a Internal: Failed to read token error.
Resolved MinorIncident Report
Summary AI Generated
Multiple Fivetran connection syncs failed with "Internal: Failed to read token" errors due to transient network issues affecting Google Cloud Platform's Firestore service. The incident impacted General Services and lasted 14 minutes from 02:47 to 05:16 UTC on May 22, 2026. The issue was resolved when the Firestore network problems stabilized, allowing all affected syncs to recover and return to normal operation.
The issue has been identified and we are working to resolve it.
Components affected
Fivetran General ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/22/2026 05:16AM
This incident has been resolved.
Incident Summary
Issue:
Fivetran: Multiple connection syncs were failing with an Internal: Failed to read token error.
Timeline:
This issue began on May 22, 2026, at 02:47 UTC and was resolved on May 22, 2026, at 02:55 UTC.
Root Cause:
Calls to Firestore (a GCP service) failed due to transient network errors.
Resolution:
The transient issue affecting Firestore services has stabilised, and all affected Fivetran syncs have recovered and are operating normally.
MONITORING
1 day ago - at 05/22/2026 05:05AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 05/22/2026 05:05AM
The issue has been identified and we are working to resolve it.
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