Outage in Flatfile

Intermittent Failure to load v2 Portal

Resolved Major
December 06, 2024 - Started 16 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are seeing some intermittent failures to load the v2 Portal, and are investigating this issue now.
Components affected
Flatfile Portal 2.0
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 12/06/2024 04:21PM

Earlier today, we experienced issues with our cache database due to hitting a memory limit. We have addressed the issue by freeing up additional memory on our database cluster.

MONITORING 16 days ago - at 12/06/2024 02:09PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 16 days ago - at 12/06/2024 01:14PM

We are seeing some intermittent failures to load the v2 Portal, and are investigating this issue now.

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