Outage in Flatfile

Intermittent job failures

Resolved Minor
March 06, 2025 - Started 6 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are seeing some jobs intermittently fail, like file extractions. We are investigating now.
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 03/06/2025 06:45PM

As a result of a traffic spike the database connection pool was overwhelmed. We will be updating our rate limiting algorithm to account for this particular type of traffic.

MONITORING 6 days ago - at 03/06/2025 05:49PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 6 days ago - at 03/06/2025 05:26PM

We are seeing these errors start to recur, investigating now!

MONITORING 6 days ago - at 03/06/2025 05:12PM

We are continuing to monitor for any further issues.

MONITORING 6 days ago - at 03/06/2025 05:12PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 6 days ago - at 03/06/2025 04:57PM

We are seeing some jobs intermittently fail, like file extractions. We are investigating now.

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