Flexera One – NA & EU - SaaS Manager – Webpage Not Loading while Retrieving Reclamation Opportunities

A fix was implemented in production today. Health checks and monitoring have confirmed that the service has returned to its stable state. This incident has been resolved.

We are continuing to actively work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are currently reviewing a code change that will be deployed to a non-production environment for testing.

Note: This is a low-priority incident with minimal impact. The incident priority was lowered to a non-major P3 incident after further analysis.

We are continuing to work on a fix for this issue.

During testing, we found some additional issues that are being addressed currently.

We are continuing to work on a fix for this issue.

This issue is still being actively worked on. We are performing additional testing in the Staging environment.

The testing is still ongoing. Technical teams are monitoring and finalizing the changes before production implementation.

A solution has been found and the teams are testing and implementing it.

We are continuing to actively work on a fix for this issue.

Technical teams have developed a fix and will confirm the solution in our Dev/Test environments. Once verified, we will deploy the fix to Production.

Incident Description: Some customers may experience issues while viewing reclamation opportunities in SaaS Manager. The impacted users can view the number of opportunities available to be reclaimed, but when they click to view the list, the webpage stays stuck on loading for a while, before it eventually times out. This is impacting both NA and EU.

Incident Priority: P3

Restoration activity:
Technical teams have identified the potential issue and are working toward the resolution