Outage in Flexera
Flexera One- IT Asset management- APAC - Page loading issues
Resolved MajorIncident Report
Summary AI Generated
Flexera One IT Asset Management (ITAM) in the APAC region experienced page loading errors and access failures for approximately 31 minutes. The issue was traced to a recent configuration change intended to improve service performance, which was subsequently rolled back to restore full functionality. A post-mortem report with root cause analysis and preventative measures is planned.
Incident Description: We have identified an issue affecting access to Flexera One IT Asset Management (ITAM) in the APAC region. Affected customers may encounter errors when attempting to access ITAM pages and functionality within the Flexera One platform.
Priority: P1
Restoration Activity: Technical teams have engaged and are actively investigating the issue to determine the underlying cause. Initial remediation efforts are underway, and teams are working to restore normal service functionality as quickly as possible. We are closely monitoring the environment and will provide additional updates as more information becomes available.
Components affected
Flexera IT Asset Management - APAC Login PageTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 06/18/2026 01:16PM
The issue was traced to a recent configuration change that had been implemented to improve service performance. The change has been rolled back, and service functionality has been fully restored. This issue has been resolved. Our teams will continue to monitor the environment to ensure ongoing stability. Additional details, including the root cause analysis and preventative measures, will be shared in a post-mortem report.
INVESTIGATING
29 days ago - at 06/18/2026 12:45PM
Incident Description: We have identified an issue affecting access to Flexera One IT Asset Management (ITAM) in the APAC region. Affected customers may encounter errors when attempting to access ITAM pages and functionality within the Flexera One platform.
Priority: P1
Restoration Activity: Technical teams have engaged and are actively investigating the issue to determine the underlying cause. Initial remediation efforts are underway, and teams are working to restore normal service functionality as quickly as possible. We are closely monitoring the environment and will provide additional updates as more information becomes available.
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