Outage in Flexera
Flexera One - IT Visibility - APAC - Data Explorer Service Disruption
Resolved MajorIncident Report
Summary AI Generated
Flexera One IT Visibility's Data Explorer experienced a 24-minute disruption in the APAC region, causing query failures, data retrieval delays, and issues with dependent features. The outage was traced to a recent service change that broke communication between upstream services. The issue was resolved via rollback, with all services validated and fully restored.
Incident Description: We are investigating an issue affecting Data Explorer functionality for Flexera One IT Visibility in the APAC region.
As a result, customers may experience failures when running queries, delays in retrieving data, and issues accessing related features that depend on Data Explorer.
Priority: P2
Restoration Activity: Our technical teams are actively investigating a disruption impacting upstream services required for Data Explorer. Recovery efforts are focused on restoring connectivity between dependent services and stabilizing query processing and data access. We will continue to monitor progress and provide updates as more information becomes available.
Components affected
Flexera IT Visibility - APACTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 06/18/2026 03:06PM
This issue has been resolved. Data Explorer functionality in the APAC region has been fully restored following the identification and rollback of a recent service change that was impacting service communication. All services have been validated and are operating as expected. A full post-incident report, including detailed root cause and preventative measures, will be shared in the coming days.
INVESTIGATING
29 days ago - at 06/18/2026 02:44PM
Incident Description: We are investigating an issue affecting Data Explorer functionality for Flexera One IT Visibility in the APAC region.
As a result, customers may experience failures when running queries, delays in retrieving data, and issues accessing related features that depend on Data Explorer.
Priority: P2
Restoration Activity: Our technical teams are actively investigating a disruption impacting upstream services required for Data Explorer. Recovery efforts are focused on restoring connectivity between dependent services and stabilizing query processing and data access. We will continue to monitor progress and provide updates as more information becomes available.
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