Flexera One- IT Asset management - NAM - Inventory processing failures

Technical teams have confirmed that service has remained stable and affected IT Asset Management functionality is operating normally.

During the investigation, technical teams identified connection saturation conditions affecting application components responsible for user access and navigation functions. These conditions were observed during the impact window and coincided with the failures experienced by affected users.

Service functionality recovered, and validation confirmed that affected ITAM pages and menu items were loading successfully. Following a period of monitoring with no recurrence of the issue, the incident is now considered resolved.

A detailed review of the incident is ongoing to further validate contributing factors and identify any additional preventative actions.

Our technical teams continue to observe successful inventory file processing and stable service operation following the recovery actions. Validation through monitoring confirms that affected inventory files are processing successfully.

Backlog recovery is currently in progress, with inventory processing queues continuing to decrease as files are processed. Technical teams are actively monitoring recovery progress and overall service health while the remaining backlog is cleared.

We will continue to provide updates as recovery progresses.

Our team performed targeted pod restarts, following which inventory file processing resumed successfully for all affected customers. Successful processing has been validated through logs and monitoring graphs. We will continue to closely monitor the services to ensure continued stability and provide further updates as additional information becomes available.

Further investigation indicates that the issue appears to be associated with the service responsible for transferring inventory data to ITAM.
Our technical teams are continuing to investigate the issue and are working to identify the underlying cause and determine the appropriate remediation. We will continue to provide further updates as more information becomes available.

Incident Description: We identified an issue affecting inventory processing in Flexera One IT Asset Management (ITAM) in the NAM region, impacting a subset of customers. As a result, some inventory uploads are not being processed successfully, causing inventory data displayed in Flexera One ITAM to be delayed and not reflect the most recently uploaded inventory.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue to identify the underlying cause and implement a fix. We are continuing to monitor the situation closely and will provide further updates as the investigation progresses.