Flexera One - Snow Atlas - UK South - SAM Core Functionality Inaccessible

Following the recovery actions previously implemented, our technical teams completed additional validation and monitoring. Users and Computer Details functionality has remained stable with no further issues observed. Normal operation has been confirmed, and this incident is now considered resolved.

Our technical teams identified timeout errors affecting service components supporting the impacted functionality and performed targeted service restarts. Following these recovery actions, Users and Computer Details functionality is responding successfully during validation. We are continuing to monitor service behavior and perform final validation to confirm sustained stability.

Incident Description: We are investigating an issue affecting Snow Atlas SAM Core functionality in the UK South region. Some customers may experience issues accessing Users functionality and may encounter errors when accessing Computer Details.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and assessing the scope of impact. We are working to identify the underlying cause and restore the affected functionality. Further updates will be provided as more information becomes available.