Flexera One - SaaS Management - All regions - data aggregation failures

The external service dependency issue affecting SaaS Manager has been resolved. Following restoration, our technical teams continued monitoring service behavior and have observed no further issues. Service stability has been confirmed, and this incident is now considered resolved.

Our teams have confirmed that successful responses are now being received from the affected APIs following actions taken by the service provider. While response times remain longer than expected, our teams continue to work with the service provider to investigate and monitor performance.

We have observed successful connector aggregations following the service recovery. Our teams are also implementing measures to further strengthen service resilience and continue to monitor the environment to confirm sustained stability.

Our technical teams continue to investigate the issue affecting Microsoft 365 connector aggregations. The issue remains isolated to specific reporting operations used to retrieve mailbox usage and application user details, with no additional change to the scope confirmed at this time.

We are working with the external service provider toward resolution while continuing to monitor affected aggregation activity. Mitigation options are also being evaluated while the issue remains ongoing.

Further updates will be provided as additional information becomes available.

Incident Description:
Our teams have identified an issue affecting a connector within Flexera SaaS Management across all production regions. During this time, affected customers may experience data aggregation failures due to HTTP 504 (Gateway Timeout) errors affecting certain API requests used by the connector.

Business Impact:
A subset of customers may experience unsuccessful or delayed data aggregation within Flexera SaaS Management and SNOW SaaS management.

Impact Start: 3 November 2026, 07:00 AM CET

Restoration Activity:
The initial investigation by our teams identified timeout errors affecting specific reporting requests required by the connector. The service provider has been engaged and is actively investigating the issue.
Our technical teams continue to monitor the affected environments and work closely with the service provider toward resolution. In parallel, additional mitigation measures are being evaluated to help restore successful data aggregation while the investigation continues.