Outage in Flock Safety

SMS messages for MFA not getting delivered

Resolved Minor
April 22, 2025 - Started 26 days ago - Lasted about 23 hours
Official incident page

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Outage Details

Our SMS provider Twilio (https://status.twilio.com/) is currently experiencing issues delivering short code messages. This prevents users with SMS MFA enabled from logging in.
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 04/23/2025 12:06PM

This incident has been resolved.

MONITORING 26 days ago - at 04/23/2025 02:17AM

Twilio has narrowed it down to only users on the Onvoy Spectrum Mobile Network and is working to resolve the issue. Most users should not be affected, but users on that network might have trouble receiving SMS short codes for MFA. https://status.twilio.com/

MONITORING 26 days ago - at 04/22/2025 06:14PM

Our SMS provider Twilio has identified the network responsible and is working to resolve the issue.
https://status.twilio.com/

IDENTIFIED 26 days ago - at 04/22/2025 01:38PM

Our SMS provider Twilio (https://status.twilio.com/) is currently experiencing issues delivering short code messages. This prevents users with SMS MFA enabled from logging in.

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