Outage in Floify

eSign and Disclosures are showing as blank

Resolved Minor
May 08, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have found an issue causing encompass disclosures and other eSign packages to appear as blank in the system. We are in the process of rolling back a system update made overnight to resolve this issue.
Components affected
Floify System

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/08/2025 03:55PM

This incident has been resolved.

MONITORING 6 months ago - at 05/08/2025 03:17PM

We have implemented the fix to this issue and are seeing eSign functionality return to normal. We are monitoring the system to ensure everything is working as expected.

IDENTIFIED 6 months ago - at 05/08/2025 02:58PM

We have found an issue causing encompass disclosures and other eSign packages to appear as blank in the system. We are in the process of rolling back a system update made overnight to resolve this issue.

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