Outage in FloQast

Refresh not pulling updated balances

Resolved Minor
September 01, 2022 - Started about 3 years ago - Lasted about 2 hours
Official incident page

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Outage Details

FloQast engineering is currently investigating an issue where updated balances per TB and per Excel are not populating for certain reconciliations. Updates will be posted here ASAP on identification and remediation!
Components affected
FloQast Reconciliations
Latest Updates ( sorted recent to last )
IDENTIFIED about 3 years ago - at 09/01/2022 07:46PM

Reconciliation balances in the FloQast EU Database should be fully functional again at this time, and an equivalent fix for US database fix is underway.

IDENTIFIED about 3 years ago - at 09/01/2022 07:26PM

Engineering is continuing to work on the rollback for this particular issue. Further updates will be posted here on status and/or resolution!

IDENTIFIED about 3 years ago - at 09/01/2022 06:44PM

The issue affecting reconciliation balances has been identified, and a potential fix is being deployed to production. Updates on resolution will be posted here after full confirmation.

INVESTIGATING about 3 years ago - at 09/01/2022 06:17PM

FloQast engineering is currently investigating an issue where updated balances per TB and per Excel are not populating for certain reconciliations. Updates will be posted here ASAP on identification and remediation!

Latest FloQast outages

Unexpected Errors Throughout the App - 9 days ago
Errors Loading Reconciliations and Folders pages - 23 days ago
Error Loading Checklist Pages - 26 days ago
Errors Accessing Reconciliations Page in the Admin Settings - about 1 month ago
403 Forbidden error message on loading application - about 1 month ago

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