Outage in FloQast

Errors uploading files for Google Drive customers

Resolved Major
October 02, 2024 - Started 3 months ago - Lasted 2 days
Official incident page

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Outage Details

Google has acknowledged a recurrence of the 429 errors that are preventing some Google Drive (MyDrive and Shared Drive) customers from uploading files via the API. FloQast engineering remains in close contact with Google Cloud Support, and further updates will be posted as we learn them from Google.
Components affected
FloQast Google Drive API
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/04/2024 02:50PM

Contacts at Google have indicated that Google released a new fix to prevent further errors with uploading files via the Google Drive API. Our overnight monitoring has shown no further errors. We will continue to closely monitor logs across all customer regions since these errors were previously intermittent, but we are optimistic that customers should no longer experience errors uploading files after Google's latest update.

IDENTIFIED 3 months ago - at 10/03/2024 03:48PM

Google has acknowledged multiple reoccurrences of the API outage that blocks file uploads, and has reiterated that this is being treated with highest priority internally at Google. However, a timeline for a full restoration has not been offered yet, and customers across multiple regions continue to see intermittent errors when uploading files via the Google API.

IDENTIFIED 3 months ago - at 10/02/2024 01:28PM

Google has acknowledged a recurrence of the 429 errors that are preventing some Google Drive (MyDrive and Shared Drive) customers from uploading files via the API. FloQast engineering remains in close contact with Google Cloud Support, and further updates will be posted as we learn them from Google.

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