Outage in FloQast

UI frozen after Refresh

Resolved Minor
November 01, 2024 - Started 4 months ago - Lasted 37 minutes
Official incident page

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Outage Details

The "Percent Updated" and "Last Update at..." components are not loading for some Users after clicking the Refresh button on the Folders tab > Reconciliations section. This UI issue is intermittent and only occurs on the Folders tab — the Reconciliations tab should be unaffected at this time. On the Folders tab, only the UI is impacted and data is being successfully refreshed! However, a page reload (i.e. refreshing the browser itself) is necessary to display the refreshed data since the front-end automation is not updating.
Components affected
FloQast Reconciliations
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/01/2024 05:00PM

The UI issue on the Folders tab has been resolved for users clicking the Refresh button. At this time, components like the "Percent Updated" gif and the "Last Updated" timestamp should be loading as expected!

IDENTIFIED 4 months ago - at 11/01/2024 04:40PM

The "Percent Updated" and "Last Update at..." components are not loading for some Users after clicking the Refresh button on the Folders tab > Reconciliations section. This UI issue is intermittent and only occurs on the Folders tab — the Reconciliations tab should be unaffected at this time. On the Folders tab, only the UI is impacted and data is being successfully refreshed! However, a page reload (i.e. refreshing the browser itself) is necessary to display the refreshed data since the front-end automation is not updating.

Latest FloQast outages

Issues with page load - 20 days ago
"Connection was force closed" error upon page load - about 1 month ago
Google Drive API: Errors Uploading Files - 4 months ago
AutoRec links not loading from Folders tab - 4 months ago
Errors uploading files for Google Drive customers - 5 months ago

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