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Outage in Florence Healthcare

eBinders Downloads Performance Issues

Resolved Minor
September 12, 2025 - Started 7 months ago - Lasted about 4 hours
Official incident page

Incident Report

We identified an issue affecting downloads in eBinders and have scaled up our downloads service to improve performance. Users may experience slow downloads while the downloads queue catches up.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/12/2025 05:50PM

The issue affecting document downloads has been fully resolved. Our downloads service is operating at normal capacity, and users should no longer experience slow downloads. We will continue to monitor, but no further impact is expected.

IDENTIFIED 7 months ago - at 09/12/2025 02:12PM

We identified an issue affecting downloads in eBinders and have scaled up our downloads service to improve performance. Users may experience slow downloads while the downloads queue catches up.

Latest Florence Healthcare outages

Intermittent outages - 6 months ago
System-wide issues - 7 months ago

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