Outage in Florence Healthcare

Email Import feature is not working - Emails not being uploaded to eBinders

Resolved Major

July 31, 2025 - Started 9 months ago - Lasted about 1 hour
Official incident page

Incident Report

The email import feature is currently not working, and failure notifications are not being sent as expected. This is due to an unexpected configuration change by our third-party email provider. Our team has identified the issue and is working on a fix. Please avoid using the email import feature until this issue is resolved.

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/31/2025 05:51PM

The necessary configuration changes have been made, and new email imports are now being uploaded as expected along with the expected email confirmations or failure notifications.

IDENTIFIED 9 months ago - at 07/31/2025 04:24PM

Latest Florence Healthcare outages

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