Outage in Fly.io
Support Portal availability
Resolved MinorIncident Report
Due to an ongoing incident with our upstream support platform provider, the support portal in the Fly.io dashboard is currently not operational, which means that you will not be able to view, update or create new tickets.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 11/18/2025 04:54PM
This incident has been resolved.
MONITORING
3 days ago - at 11/18/2025 12:30PM
Our provider's API is responsive and the support portal is operational again. We'll continue to monitor.
IDENTIFIED
3 days ago - at 11/18/2025 11:59AM
Customers with a paid support package, free trial support or MPG support are invited to create new support tickets on support@fly.io until this incident is resolved.
IDENTIFIED
3 days ago - at 11/18/2025 11:55AM
Due to an ongoing incident with our upstream support platform provider, the support portal in the Fly.io dashboard is currently not operational, which means that you will not be able to view, update or create new tickets.
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