Outage in Foleon
SAML not working for foleon docs
Resolved MajorIncident Report
For a small portion of our customers, SAML is not working. This can result in 404 pages on logging into the platform or published Foleon Docs that are gated with SAML/SSO. If you’re not using SAML, everything is working as expected. We’re currently working on a way to resolve this.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 05/26/2023 08:54AM
This incident has been resolved. All SAML responses are being handled correctly.
MONITORING
almost 3 years ago - at 05/25/2023 05:38PM
A fix has been implemented and we are not seeing any failed SAML responses coming in. We will keep monitoring the issue.
INVESTIGATING
almost 3 years ago - at 05/25/2023 01:17PM
For a small portion of our customers, SAML is not working. This can result in 404 pages on logging into the platform or published Foleon Docs that are gated with SAML/SSO. If you’re not using SAML, everything is working as expected.
We are continuing to investigate this issue.
INVESTIGATING
almost 3 years ago - at 05/25/2023 07:26AM
We are continuing to investigate this issue
INVESTIGATING
almost 3 years ago - at 05/24/2023 01:28PM
We are still investigating the problems with SAML. However, to fix the issue permanently; we advice our customers who are using *.instantmagazine.com/saml as their EntityID to update it to *.foleon.com/saml. This is also true for EntityIDs that use api.instantmagazine.com/auth/saml/*. Please update those to api.foleon.com/auth/saml/*.
INVESTIGATING
almost 3 years ago - at 05/24/2023 12:24PM
We are continuing to investigate this issue
INVESTIGATING
almost 3 years ago - at 05/24/2023 11:56AM
For a small portion of our customers, SAML is not working. This can result in 404 pages on logging into the platform or published Foleon Docs that are gated with SAML/SSO. If you’re not using SAML, everything is working as expected. We’re currently working on a way to resolve this.
Latest Foleon outages
Media Library Issue - about 1 month ago
Media Library Issue - 4 months ago
Technical Issue - 5 months ago
Ongoing Maintenance Affecting Editor and Dashboard - 8 months ago
Known issues due to launch of new dashboard - about 1 year ago
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