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The routing issue has now been resolved and call-backs are initiating properly. Fonolo will continue to monitor call-backs to ensure continued service. Any clients affected by this have been reached out to.
Fonolo is currently experiencing intermittent network issues that is affecting some routes to customers. This may be experienced as callers opting in successfully, but call-backs not initiating. Fonolo is currently investigating and will reach out to affected members.
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